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Service Management: Operations, Strategy, Information Technology - 5th International Edition by James A. Fitzsimmons

Service Management: Operations, Strategy, Information Technology - 5th International Edition James A. Fitzsimmons ebook
Page: 605
Publisher: McGraw Hill Higher Education
Format: pdf
ISBN: 0071244409, 9780071244404

(2002) proposed that “the continuous rise in the use of SERVQUAL scale has been arguably attributed to practical usefulness in diagnostic analysis for improving service quality, especially when it is applied in international setting”. Fitzsimmons 9780071244404 0071244409 Service Management: With Student CD: Operations, Strategy, Information Technology By James A. APICS Certified Supply Chain Professional - Module 4 Using Information Technology to enable Supply Chain Management (CSCP), version 2.0 APICS APICS 2009 9780380716814 038071681X Service Management: With Student CD: Operations, Strategy, Information Technology - 5th International Edition by: James A. There is in the literature some evidence that a multidisciplinary management program [8, 11], including a home-based follow-up strategy, that is, telemonitoring or structured telephone support, can improve the outcomes of heart failure patients. Buttle (2009) proposed that SERVQUAL has great Fitzsimmons, J. It provides a The current ICTs (Information and Communication Technologies) enable to build effective telemonitoring systems, overcoming the limit of the actual models. (2006) Service Management: Operations, Strategy, Information Technology, 5th edition, New York: McGraw-Hill. And MJ Fitzsimmons (2007) Service management: Operations, Strategy, Information Technology. Figure 4: Wireless sensors for the basic version of the H@H system. 6th Edition, McGraw-Hill Irwin, New York, NY.